Before you fill this form
, please go through the FAQ
and see if they answer your question(s) or not.
If your inquiry is related to deposit, please mention your transaction ID, address, and amount in the body. If you did not receive your withdrawal, please contact your receiving wallet (and provide the transaction ID shown at the withdrawal page) before you contact us. The transaction ID we show you at the withdrawals page contains all of the information related to find and track your withdrawal.
Please don't create more than one tickets per issue. Creating multiple tickets will only result in delays. Also, please ensure that you write your message in English as our staff is only English speaking.
We request you to be detailed while sending us your query. Due to a large number of queries we receive daily, we can only respond to a few which meet the listed criteria. We will endeavor to respond to your email in 4 to 8 hours or less.